Contact

How Can We Help?

Owned and operated by Smart Estate Solutions, our team is ready to assist with any questions about your smart home products.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM CT).
Reach Us

Choose Your Preferred Channel

Email
support@smartestatesolutions.com
Replies within 1 business day
Phone
210-427-5732
Monday to Friday, 9:00 AM to 5:00 PM CT
Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days, please contact us and we will look into it for you.

What is your return policy?

We offer 30-Day Returns on eligible items. If your smart lock, robot vacuum, security camera, or other product does not meet your expectations, please review our Return Policy page for full details on how to start a return.

Can I exchange a product for a different model?

Yes, exchanges are available within our 30-Day Returns window. If you need a different smart lock configuration or want to swap a robot vacuum model, reach out to our team and we will walk you through the process.

Are your smart locks compatible with my door?

Compatibility depends on the specific lock model and your door type. Each smart lock product page includes detailed specifications covering door thickness, deadbolt requirements, and connectivity protocols. If you are unsure, send us your door measurements and we will help you find the right fit.

Do robot lawn mowers work on uneven terrain?

Many of the robot lawn mowers we carry are designed to handle moderate slopes and varied terrain. Each product listing includes maximum incline ratings and yard size recommendations so you can choose the best match for your lawn.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Smart Locks
Robot Vacuums and Lawn Mowers
Security Cameras
Order and Shipping
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

Every inquiry receives a thoughtful reply within 1 business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Most orders ship free within the Continental U.S., with no minimum purchase required.

30-Day Returns

Not the right fit for your smart home setup? Our 30-Day Returns policy has you covered.